Stephen Cox

Stephen Cox is a design researcher and user experience professional working for Westpac. In his previous professional life he has been an anthropologist/archaeologist, technical writer, web coder, Java programmer and usability consultant. His current role sees him involved in a range of great customer experience activities, not least of which is trawling through and getting insights from the vast amounts of customer data that Westpac has collected over the past fifteen years of customer-centred design. His BA (Honours First Class) from Australian National University was in Pre-history and Biological Anthropology. Since then he has gained Graduate Diplomas in Computing Science (Canberra University) and Design Anthropology (Swinburne University of Technology).